Shipping Policy

Last updated: 10/29/2024
Applies to: orders placed on [yourdomain.com] (“HBM,” “we,” “us”).

1) Order Processing

  • Processing time: 1–2 business days (Mon–Sat, excluding public holidays).
  • Orders placed after [3:00 PM PKT] process the next business day.
  • Pre-orders/back-orders ship when stock arrives; dates at checkout are estimates.

2) Shipping Zones & Transit Times (estimated)

  • Pakistan: 2–5 business days via [TCS/Leopard/Call Courier/—].
  • International: 7–14 business days via [DHL/Aramex/—]. Remote areas may take longer.
  • Delivery estimates exclude processing and customs clearance.

3) Rates & Free Shipping

  • Rates are shown at checkout based on destination, weight, and courier.
  • Free shipping (Pakistan): orders Rs 4000+ after discounts.
  • International: carrier-calculated rates; duties/taxes may apply (see §6).

4) Cash on Delivery (COD) — Pakistan

  • Available on eligible products.
  • Courier may contact you to confirm. Refused/failed COD may limit future COD use.

5) Tracking & Delivery

  • You’ll receive a shipping confirmation email/SMS with tracking once dispatched.
  • If you’re unavailable at delivery, the courier may attempt redelivery or hold at a pickup point.
  • Address changes: contact us before dispatch at Info@hbmorganics.com or 042-35240478

6) Customs, Duties & Taxes (International)

  • Import duties, VAT/GST, and brokerage fees are paid by the recipient and vary by country.
  • HBM is not responsible for delays due to customs inspections or for refused shipments.
  • If a parcel is returned due to unpaid duties or incorrect address, shipping fees and return costs may be deducted from any refund (see Return Policy).

7) Undeliverable, Delays & Force Majeure

  • We aren’t liable for delays caused by courier issues, weather, strikes, natural events, or incorrect addresses.
  • If tracking shows “delivered” but you haven’t received the parcel, first check with household members/guard/security, then contact the courier and us within 48 hours.

8) Damaged or Missing Items

  • If your parcel arrives damaged or incomplete, photograph the outer box, inner packaging, and items and contact us within 48 hours of delivery at “Info@hbmorganics.com” with your order number + photos.
  • Keep all packaging until the claim is resolved.

9) Split Shipments & Temperature-Sensitive Items

  • Orders may ship in multiple parcels at no extra charge.
  • For heat-sensitive or fragile products, we may adjust couriers, add protective packing, or delay dispatch to protect product integrity.

10) P.O. Boxes & Restricted Addresses

  • Couriers may not deliver to P.O. Boxes, APO/FPO, or government-restricted locations. Provide a physical address and active phone number.

11) Ownership & Risk

  • Title and risk pass to you upon delivery scan at the shipping address.

12) Support

Questions about your order?
Email: info@hbmorganics.com • Phone: 042-35240478
Include your order number for faster help.

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